We offer a Limited Lifetime Warranty for products purchased after January 1, 2014 to the original owner. For details of the warranty, what applies, what is excluded and how to make a claim, see below.

To file a warranty claim, please fill out the form below. Once submitted our customer service team will contact you shortly regarding your claim. Pictures are important, so please attach a few so we understand the issue. If covered by warranty, the customer is responsible for shipping charges.

RockyMounts Warranty Covers:

  • Manufacturing defects
  • Wear beyond what is considered normal with proper use and maintenance
  • Broken parts/components from regular use
  • Issues that inhibit proper function of the rack

RockyMounts does not cover damage resulting from:

  • Use of product as not intended or designed.
  • Use on RVs, Trailers, Off-Roading
  • Use of generic hitch extensions or third party components
  • Superficial wear-and-tear. Such as faded plastic/paint, corrosion, etc.
  • Impact from vehicle crashes, garage door, low trees, ground objects, parking lot incidents
  • Melted wheel cups from insufficient exhaust clearance
  • Extreme weather events
  • Driving under garages or low overhangs with roof racks
  • Car Washes
  • Modified or altered products
  • Incorrectly assembled or installed products
  • Lost Keys
  • Theft of bicycles or equipment