We offer a Limited Lifetime Warranty for products purchased after January 1, 2014 to the original owner. For details of the warranty, what applies, what is excluded and how to make a claim, see below.
To file a warranty claim, please contact us. Once submitted our customer service team will contact you shortly regarding your claim. Pictures are important, so please attach a few so we understand the issue. If covered by warranty, the customer is responsible for shipping charges.
RockyMounts Warranty Covers:
- Manufacturing defects
- Wear beyond what is considered normal with proper use and maintenance
- Broken parts/components from regular use
- Issues that inhibit proper function of the rack
RockyMounts does not cover damage resulting from:
- Use of product as not intended or designed.
- Use on RVs, Trailers, Off-Roading
- Use of generic hitch extensions or third party components
- Superficial wear-and-tear. Such as faded plastic/paint, corrosion, etc.
- Impact from vehicle crashes, garage door, low trees, ground objects, parking lot incidents
- Melted wheel cups from insufficient exhaust clearance
- Extreme weather events
- Driving under garages or low overhangs with roof racks
- Car Washes
- Modified or altered products
- Incorrectly assembled or installed products
- Lost Keys
- Theft of bicycles or equipment